Sourcing Reference Guide
Our award-winning global technology and sourcing team is pleased to introduce the Sourcing Reference Guide; our guide to conducting successful sourcing transactions.
This guide collates current best practices and thinking from our global team across a range of sourcing transactions, including ITO, AD/AM, BPO, F&A, HRO, FM, infrastructure, networks, and others. It will expand in due course to cover many more sourcing transactions. Moreover, variations in approach and considerations between geographical regions are specifically highlighted underlining our global team's expertise.
The Sourcing Reference Guide enables you to identify and resolve the key issues involved in your sourcing transaction, helping you to achieve a commercially robust and successful, long-term partnership.
Each month we will post new chapters on our Global Sourcing Portal, building up the guide.
Available chapters
Chapter 1 - Sourcing structures
Chapter 2 - Sourcing agreement structures
Chapter 3 - The services description
Access the corresponding webinar
Chapter 4 - Offshoring
Chapter 5 - Timing, delivery and delay
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Chapter 6 - Service levels
Chapter 7 - Service credits
Chapter 8 - Charging models
Chapter 9 - Tax
Chapter 10 - Benchmarking and continuous improvement
Chapter 11 - Compliance
Chapter 12 - Data protection
Chapter 13 - TUPE and employee issues
Chapter 14 - Termination triggers
Chapter 15 - Exit management
Chapter 16 - Subcontracting
Chapter 17 - Secondary Sourcing: Contract renewal, insourcing, and retendering
Chapter 18 - Governance
Chapter 19 - Intellectual Property
Chapter 20 - Dispute Resolution
Read the Sourcing Reference Guide
For more information or to subscribe to updates, please contact [email protected]